Commitment to Change
Both AA and BB utilized Blaming and Computing conflict avoidance behaviors. Their previous managers Placated – leaving them to their conflict as long as work could continue around it. The employees practiced Distraction, primarily through blaming of the other work group. The patterns of communication inside the Webs had solidified into Roles: an employee worked for AA or BB, and certain behaviors were encouraged or tolerated and others, like getting along and sharing the work, were not.
The new manager refused to Placate. Calling in an intervener sent a message that behaviors were expected to improve, and thereby productivity would increase.
Both AA and BB and all their workers woke up to the Roles they were playing. Conflict Management training was scheduled with the expectations that they would learn to work together. We’ll see how they did it in the next blog, #6: Role Training
What are the signals you give others as a symptom that you are conflicted about something?
What do you want them to do when they observe you signaling?
What pattern of behavior do you use most?
Will you commit to live the positive side of that pattern?
Let me know how it’s going.