Who we are

White Raven, LLC operates https://lolawilcox.com (the Site). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. 

We do not collect any of your personal data beyond what is described in this policy. We do not process personal data in a way that contradicts the purpose for which the personal data was obtained. When processing your personal information, we will comply with the rules of the General Data Protection Regulation (GDPR).

By using the Site, you agree to the collection and use of information in accordance with this policy.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Buying products

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

We will also store comments or reviews, if you choose to leave them.

When you buy one of our products we collect the following data during the order process: 

  • Your first and last name;
  • Your address and country;
  • Your email address;
  • Your company name and VAT number (if applicable);
  • Your IP address. We need to collect this information because of two reasons: one is to be able to provide you with proper support service and two is because of EU VAT law compliance.

We share your information with WooCommerce. WooCommerce is the payment processor who sends out all emails regarding our contractual relationship (e.g. confirmation emails and notifications). Therefore it is necessary to share the following data. The information we send to WooCommerce, is: 

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Payments

We do not process your payment details (e.g. credit card information) on our checkout page. This information is only being visually displayed on our website but technically belongs to the payment processor PayPal or Stripe. Information is processed through an encrypted code because we do not need to see the details and this way data protection is increased.  PayPal and Stripe are considered independent controllers. 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

More information on how personal data is processed by PayPal can be found here https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

More information on how personal data is used by Stripe can be found here https://stripe.com/gb/privacy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use Mailchimp’s email marketing service. If you opt in to receive occasional news from us, see how Mailchimp uses cookies in the Mailchimp Cookie Statement here: https: //mailchimp.com/legal/cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

External Links

Our website contains links to some other sites. We are not responsible for the privacy practices or the content of other such websites.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Mailchimp

If you opt in to receive occasional news from us, your email address and IP address will be shared with Mailchimp.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. 

See the Intuit Global Privacy Statement here: intuit.com/privacy/statement.

Google 

We use services from Google to improve content. Integrated services share information with Google including the URL of the page you’re visiting and your IP address. Google may also set cookies on your browser or read cookies that are already there. By using this Site you agree to the use of your data and terms according to the Google Privacy Policy: https://policies.google.com/privacy. Learn more about how data is processed and how Google uses information from our site here https://policies.google.com/technologies/partner-sites.

Yoast SEO

We use Yoast SEO services. By using this Site you agree to the use of your data and the terms according to the Yoast Privacy Policy here: https://yoast.com/privacy-policy/ for the purposes of improving the website experience.

Automattic/WooCommerce

We use WooCommerce shop extensions. See the Automattic Privacy Policy here https://automattic.com/privacy/.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.